Terms of Service

1. Agreement

These terms are between you and Origae (ABN 21 237 258 402), a business name registered to the sole trader who operates Furrigins from Melbourne, Victoria, Australia ("Origae", "we", "us"). Anyone can confirm who holds that ABN on the Australian Business Register (abr.business.gov.au). By using the Furrigins iOS or Android app or this website (the "Service") you agree to them. If you do not agree, do not use the Service. Our Privacy Policy explains how we handle data.

The app is licensed to you, not sold. Section 8 says what that licence covers.

Who Furrigins is for. Furrigins is made for a general audience of pet owners and is not directed at children. If you are under 16, use it with a parent or guardian. You must be 18 or older, or have the permission of a parent or guardian, to make a purchase. Purchases are made through your Apple Account, so a parent can approve them with Apple's Family Sharing settings, such as Ask to Buy. On Android, purchases are made through your Google account, so a parent can approve them with Google Play's purchase approvals in Family Link. We do not check anyone's age ourselves.

2. What Furrigins does

You take or choose up to 4 photos of your dog, cat, rabbit, bird or horse: the side, and if you like more angles. The Service sends them to our AI providers, named in the Privacy Policy, which read them. From that reading Furrigins says which breeds your pet looks like and what it can see in the photos.

Your first Origin Story is free: one per device on iPhone, and one per install on Android. It says which breed your pet looks like, where that breed began, and a rough size and life stage. Later Origin Stories are a one-off purchase. A Full Origin Story is always paid. It needs a side photo and a clear face. The other angles, including teeth, are optional. It adds what we can see in the photos, daily needs, exercise and food, shelter questions and a vet-ready PDF. Not a diagnosis.

3. No account is required

There is no sign in. You do not create an account, and we hold no profile of you. See the Privacy Policy.

4. A result is an estimate, not veterinary advice

Not veterinary advice

For information only. Not veterinary advice. If you're worried, see a vet.

Furrigins can point out visible things worth asking a vet about, but it can't examine your pet and it is not a diagnosis. If the app says "Contact a vet now.", contact a vet now. Food and exercise notes are general guides for a typical pet of that breed, not a plan for a pet that is unwell.

What a result is

Plainly: a result is an estimate produced by an artificial intelligence model reading a photo. Nothing is measured. A result says what breeds your pet "looks like" in that photo. It is not a DNA test, a pedigree or a breed registration. Size and life stage are a rough estimate from looks. They are not a measurement or a vet's weigh-in. The app does not show a weight or a shoulder height.

No result is promised to be right

We don't promise any result is accurate. The same photo can give a different answer on a second run. Nothing in the app, on this site or in our marketing is a promise that a result is right.

What it must not be used for

• Breed rules. Do not use a result for council registration, breed-restriction laws, housing or strata rules, or any legal dispute.
• Insurance. Do not use it to apply for, price or claim on pet insurance.
• Buying and selling. Do not use it to set a price, or to describe a pet as a particular breed, when buying, selling or rehoming one.
• Medicines. Do not work out a medicine dose from a result. Weigh your pet or ask your vet.
• Anything where a wrong answer could cause harm to a person or an animal. If you are unsure whether a use is safe, it is not.

Why it can be wrong

Light, angle, distance, coat, age and a mixed background all change what a photo shows. Many pets are mixes, and breeds overlap in how they look. The AI can simply be wrong about species, breed, age or size. A clearer photo can sharpen a result. Read what the app says before you act.

5. Your photos

You keep ownership of your photos. You grant us a limited, non-exclusive licence to do only what is needed to produce the result you asked for: to transmit the photos to our AI providers, have them read, hold them for the short time the Privacy Policy describes, and return the result. We do not use your photos to train any model, and we do not use them for anything else.

You must have the right to upload what you upload. If a person appears in a photo, you are responsible for having their agreement.

6. Price and payment

• While we offer it, you get one free Origin Story. On iPhone that is one per device, ever, including after you delete and reinstall the app. On Android it is one per install: if you reinstall the app, or clear its data, you can get a new free Origin Story. The free Origin Story is used only by a result that names your pet's breeds. If it does not, the free scan stays unused. It is a gift, not a contract term: we may withdraw or change it at any time without notice, because every scan costs us money before anyone pays for it. Withdrawing it does not affect anything you have paid for.
• Origin Story and Full Origin Story are consumable in-app purchases. One purchase unlocks one result for one pet. Nothing renews, nothing turns into a subscription, and there is nothing to cancel. On iPhone, Apple charges them at the price the App Store shows you before you buy. On Android, Google charges them at the price Google Play shows you before you buy. Either way, the price you are shown before you buy governs.
• On iPhone, purchases are made through Apple's In-App Purchase and are subject to Apple's Media Services Terms and Conditions. On Android, purchases are made through Google Play's billing system and are subject to the Google Play Terms of Service. Apple or Google takes the payment; we never see your card details.
• A purchase is used only when a result appears. If something goes wrong first, the purchase is kept for your next unlock. A paid result is kept for 30 days.
• Refunds are handled by Apple on iPhone at reportaproblem.apple.com, or by Google Play on Android under Google Play's refund policies. We cannot issue them directly. If you are entitled to a remedy from us under section 9 and the store does not provide it, contact us and we will work it out with you.

7. Acceptable use

You must not:

• try to get a paid result without paying for it, or a free Origin Story you are not entitled to, including by forging, replaying or sharing a purchase or install token;
• upload anything unlawful, offensive or that you do not have the right to upload, or a photo that is not of a pet for a scan;
• use bots, scripts or other automated means to access the app or its API, other than through the app itself (the Service limits requests, and we may block an install that exceeds them);
• use the app or its API to train, fine-tune or otherwise develop a machine learning model;
• use the Service's API other than through the app, or build any product or service on top of it, without our written agreement;
• reverse engineer, decompile, decrypt or tamper with the app, its API, its security measures or the paywall, or try to derive its source code, prompts or model instructions, except to the extent the law allows regardless of this clause;
• copy, frame or mirror the app or the website, or present them as your own;
• remove or alter any copyright, trade mark or other notice;
• present a result to anyone else as a breed certificate, a pedigree or a vet's opinion.

8. Licence and intellectual property

8.1 Ownership. The Service, including the app, the website, their software (source and object code), design, text, graphics, logos, breed content and the result layout, is owned by Origae (ABN 21 237 258 402) or its licensors and protected by copyright, trade mark and other laws. © 2026 Origae (ABN 21 237 258 402). All rights reserved.

8.2 Trade marks. Furrigins, Origae and the Furrigins paw mark are trade marks of Origae. These terms give you no right to use them.

8.3 Licence. We grant you a personal, non-exclusive, non-transferable, non-sublicensable licence, which ends if you materially breach these terms or if we withdraw the Service under section 12, to use the app on Apple or Android devices you own or control, for your own personal, non-commercial purposes, in line with these terms. We keep every right we do not expressly grant.

8.4 Your results. You may keep and share your own results, subject to sections 4 and 7.

8.5 Confidential information. The prompts, model instructions and source code behind the Service are our confidential information.

8.6 Suggestions. If you send us suggestions, we may use them without obligation to you.

8.7 Copyright page. Our Copyright and intellectual property page explains this section in more detail. If it differs from these terms, these terms apply.

9. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees or any other right you have under that law, and where any part of this document is inconsistent with them, that law prevails.

For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

A breed match that turns out to differ from what a breed test or a pedigree says is not, by itself, a failure of the service. A result is an estimate, as section 4 says, and the guarantee of due care and skill is about how the result is produced, not about it matching a breed test.

10. Disclaimers and limits

Apart from the guarantees in section 9, Furrigins is provided "as is". We do not promise that the Service will be available or uninterrupted, or that the AI providers we rely on will be available.

To the extent the law allows, our total liability for a claim arising out of the Service is limited, at our option, to supplying the result again or to refunding what you paid for the scan the claim relates to. To the same extent, we are not liable for indirect or consequential loss, including the cost of a decision about buying, selling, insuring or treating a pet made on a result, or loss suffered by anyone you passed a result on to.

That limit is a deliberate consequence of what this product is: the price of one scan cannot carry the risk of a sale, an insurance claim or a treatment decision, which is precisely why section 4 tells you not to make one on it.

11. Your responsibility to us

You agree to reimburse us for any loss, claim or cost we suffer because you broke section 5 or section 7. In practice, that means one of three things: you uploaded a photo you had no right to upload, somebody in a photo had not agreed to be in it, or you presented a result to another person as a breed certificate, a pedigree or a vet's opinion.

This is narrow on purpose. It covers things only you control and we cannot see. It does not apply to a result being wrong, to the app failing, or to anything we did. Those sit with us, and nothing in this section limits your rights under the Australian Consumer Law or makes you responsible for our own negligence.

12. Availability and changes

We make no promise about uptime. The Service depends on third-party AI providers, which may be slow, rate-limited or unavailable; when one is, a scan may fail or be delayed. A purchase is used only once a result has been produced, and one that fails on our side stays with you to retry.

We may change, suspend or withdraw the Service, or any part of it, including the free Origin Story. If we withdraw the Service altogether we will make a reasonable effort to say so in advance, and a purchase you have paid for and not used will be refunded through Apple or Google Play or, if that is not possible, by us.

We may update these terms. Each version carries its effective date at the top of this page, and we will send you the previous version if you ask at support@furrigins.com. A change never applies to a purchase you made before its effective date. If you do not accept a change, stop using the Service; continuing to use it after the effective date is acceptance.

13. General

Severability. If any part of these terms is found to be unenforceable or unfair, that part is severed and the rest continues to apply.

No waiver. If we do not enforce something straight away, we have not given up the right to enforce it later.

Assignment. You may not transfer your rights under these terms. We may transfer ours if the business is sold, and we will say so on this page if that happens.

Entire agreement. These terms and the Privacy Policy are the whole agreement between us about the Service.

14. Governing law and disputes

These terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of Victoria and the federal courts of Australia.

If you have a problem, email us first (section 15) and we will try to sort it out within a reasonable time. Nothing in these terms stops you complaining to Consumer Affairs Victoria, the Australian Competition and Consumer Commission, or the consumer body where you live.

15. Contact

Origae (ABN 21 237 258 402)
Suite 329, 98-100 Elizabeth Street, Melbourne VIC 3000, Australia
support@furrigins.com

16. Additional terms for Apple App Store users

This section applies if you use Furrigins through the app downloaded from the Apple App Store. Where it conflicts with anything above, this section governs for that use.

• Apple is not a party. These terms are between you and us only, not with Apple Inc. Apple is not responsible for the app or its content.
• Licence scope. Your licence is a limited, non-transferable licence to use the app on any Apple-branded device you own or control, as permitted by the Usage Rules in the App Store Terms of Service.
• Maintenance and support. We, not Apple, are solely responsible for support. Apple has no obligation to provide it.
• Warranty. We are solely responsible for any warranties to the extent not effectively disclaimed. If the app fails to conform to a warranty you may notify Apple, and Apple may refund the purchase price of the app, if any, to you; to the maximum extent permitted by law Apple has no other warranty obligation.
• Product claims. We, not Apple, are responsible for claims relating to the app, including product liability, failure to conform to legal requirements, and claims under consumer protection legislation.
• Intellectual property claims. We, not Apple, are responsible for investigating and resolving any third party claim that the app infringes their intellectual property rights.
• Legal compliance. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Third party terms. You must comply with any third party terms that apply when you use the app, such as your mobile data agreement.
• Apple as third party beneficiary. Apple and its subsidiaries are third party beneficiaries of these terms as they relate to your licence, and Apple has the right to enforce them against you.
• In-app purchases. Purchases made in the app are sold by us and processed by Apple through In-App Purchase, subject to Apple's Media Services Terms and Conditions. Refunds are handled by Apple.

Apple's standard licensed application end user licence agreement is at apple.com/legal/internet-services/itunes/dev/stdeula. Where these terms do not cover something, it applies.