Support

Email support@furrigins.com and we will get back to you. Please never send card details.

Common questions

I've used my free Origin Story. Can I get another?

On iPhone, no. There is one free Origin Story per device, ever, even after you delete and reinstall the app. On Android there is one free Origin Story per install, so reinstalling the app or clearing its data can give you a new one. The free Origin Story is used only by a result that names your pet's breeds. If it does not, the free scan stays unused. Later Origin Stories and every Full Origin Story are paid in the app.

I paid but didn't get my result.

Close and reopen the app. An unused purchase is kept and used for your next unlock, with no second charge. Still stuck? Email us with the date and time of the purchase. Never send card details.

How do I get a refund?

Refunds go through the store you bought from. On iPhone, that is Apple: go to reportaproblem.apple.com, sign in, and choose the purchase. On Android, that is Google Play, under Google Play's refund policies.

Is Furrigins a vet?

No. For information only. Not veterinary advice. If you're worried, see a vet.

Which animals does it work with?

Dogs, cats, rabbits, birds and horses. For cattle, try our sister app CattleScale.

What happens to my photo?

Your photos are read by AI to make your result and deleted from our server within 30 minutes. See exactly what we collect.

Why up to 4 photos?

Each angle shows something different. Origin Story needs one photo of a visible pet. A clearer photo can sharpen the result. Full Origin Story needs a side photo and a clear face. The other angles, including teeth, are optional. You can add up to 4.

How do the estimates work?

An Origin Story says which breed your pet looks like, where that breed began, and a rough size and life stage. A Full Origin Story adds what we can see in the photos, daily needs, exercise and food, shelter questions and a vet-ready PDF. Not a diagnosis. Size and life stage are a rough estimate from looks. They are not a measurement or a vet's weigh-in. The app does not show a weight or a shoulder height. For an exact weight, use a scale or ask your vet.

The camera won't open.

Furrigins needs permission to use the camera. Open Settings › Furrigins › Camera and turn it on, then come back to the app. On Android, open your phone's Settings, find Furrigins under Apps, and allow Camera. You can also choose a photo from your library instead.

Is there an Android app?

Yes. Furrigins is on the App Store for iPhone and on Google Play for Android.